Terms and Conditions for RideLink


Effective Date: 28-12-2024


These Terms and Conditions ("T&C") govern the use of the website https://bookmyyaatra.com and the services provided by RideLink ("we," "our," or "us"). By accessing or using our website or services, you agree to comply with and be bound by these T&C.

1. Services Provided
We provide travel-related services, including but not limited to:
Booking flights, hotels, car rentals, and tours Travel packages and customized itineraries Travel consultation and planning Travel insurance options Other related travel services

2. Booking and Payment

Booking Process: Bookings can be made via our website, over the phone, or in-person at our office. You must be at least 18 years old to make a booking.

Payment: Full payment or a deposit may be required to confirm bookings. Payment methods accepted include credit/debit cards, bank transfers, and other payment gateways we support.

Payment Terms: The final payment must be made by the specified due date to confirm your booking. Failure to pay may result in the cancellation of your reservation.


3. Cancellations and Refunds

Cancellation by Customer: If you need to cancel your booking, please notify us as soon as possible. Cancellation fees may apply, which vary depending on the nature of the service or booking.

Refund Policy: Refunds are subject to the terms and conditions of the service provider (e.g., airlines, hotels). We will assist with processing refunds but cannot guarantee the approval of refund requests.

Cancellation by Us: We reserve the right to cancel bookings in exceptional circumstances (e.g., service unavailability, force majeure). In such cases, you will be offered a full refund or alternative arrangements.


4. Pricing and Fees

Prices: Prices listed on our website are subject to change and may vary depending on availability, seasonality, or promotional offers. We make every effort to provide accurate pricing, but errors may occur.

Additional Charges: Additional fees, such as taxes, service charges, or optional upgrades, may apply to your booking. These will be communicated before confirming your reservation.


5. Travel Insurance

We recommend that all travelers purchase travel insurance for coverage of unexpected events such as trip cancellations, delays, lost luggage, medical emergencies, or other incidents during travel. Insurance is not included in our services unless otherwise specified.

6. Travel Documents
Passport and Visa: It is the traveler?s responsibility to ensure they have valid travel documents, including passports, visas, and any necessary vaccinations. We can assist with information but do not guarantee the approval of travel documents or visas.
Travel Restrictions: Due to the nature of international travel, it is your responsibility to stay informed of government advisories, restrictions, or requirements related to health, security, and other travel conditions.


7. Changes to Bookings
Customer-Initiated Changes: Changes to bookings may be subject to additional charges or availability constraints. Please contact us to inquire about changing your reservation.
Agency-Initiated Changes: We reserve the right to modify or adjust your booking in case of unexpected circumstances. In the event of significant changes, we will notify you and offer alternative options or a refund.


8. Liability
Agency Liability: We act as an intermediary between you and the service providers (e.g., airlines, hotels, tour operators). We are not liable for any loss, injury, or damage resulting from the use of these services.
Customer Responsibility: You agree to comply with all applicable laws and regulations while traveling and to respect the policies of the service providers. We are not responsible for any actions or omissions on your part.


9. User Conduct
Website Use: You agree to use our website in a manner that complies with all applicable laws and does not infringe on the rights of others. You may not use the site for illegal or fraudulent purposes.
Account Security: If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for any activities under your account.

10. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy(insert link) for detailed information about how we collect, use, and protect your data.

11. Force Majeure

We are not responsible for any failure to fulfill obligations if such failure is due to events beyond our reasonable control, including but not limited to natural disasters, strikes, war, or government actions.


12. Dispute Resolution

Any disputes arising from the use of our services or website will be resolved through arbitration or mediation. By agreeing to these T&C, you consent to resolving disputes in a manner consistent with the laws of India.

13. Modifications to Terms

We reserve the right to modify or update these T&C at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review these T&C periodically.

14. Contact Information

For any questions, concerns, or complaints regarding our services or these T&C, please contact us at:

Email: support@bookmyyaatra.com

Address: 9-266 A, Vallioor,Tirunelveli, Tamilnadu